Customer Service Excellence:
HOW DO THEY DO THAT? Discovering the Ingredients of WOW! Customer Service
HOW CAN WE DO THAT? Adopting and Practicing the Ingredients of WOW! Customer Service
HOW CAN I TURN THIS SITUATION AROUND? Handling Difficult Service Encounters
Leadership Skills:
The New Supervisor
Excelling as a Supervisor
Lessons Learned From Lousy Leaders
Personal Performance:
Time Management: Managing Multiple Priorities and Getting Things Done
From Stressed to Zest: Finding Joy in the Game of Life
HOW DO THEY DO THAT? Discovering the Ingredients of WOW! Customer Service
- Learn what great companies do that make them . . . well, GREAT! Companies like Disney,
Nordstrom’s, and Southwest Airlines are recognized leaders in “wowing” their customers
over and over. Why, you’ve probably been “wowed” by them yourself. How do they get
everyone on their team to deliver this kind of service? Discover the simple, effective secrets
that will set you on the path of delivering service in the same way and leave your customers
saying, “WOW!”
HOW CAN WE DO THAT? Adopting and Practicing the Ingredients of WOW! Customer Service
- How do you bring the magic of WOW! service to your business? Identify the ingredients that
make sense in your business, like what your customers want and need and how they view
the way you do -- or don’t -- meet their needs. Learn how to communicate WOW! service on
the phone, in-person, and in every way you have contact with your customers.
HOW CAN I TURN THIS SITUATION AROUND? Handling Difficult Service Encounters
- An angry customer, a co-worker’s bad attitude, an unfortunate mistake . . . just a few of the
difficult encounters you sometimes find yourself in. How do you deliver WOW service now?
Learn 10 simple, yet useful, steps for turning especially difficult situations into successful
outcomes that will have your customers saying, “WOW, you handled that well!”
Leadership Skills:
The New Supervisor
- Smooth the critical adjustment period as a freshly promoted supervisor with the skills you’ll
need to demonstrate authority, delegate effectively, show leadership ability, and use problem-
solving techniques.
Excelling as a Supervisor
- This workshop develops the supervisory skills of supervisors and managers in areas such
as boosting worker productivity, enthusiasm and commitment through leadership and
motivation, modeling desired behaviors in the workplace and cultivating productive
supervisor/employee relationships that strengthen the overall team. Learn the 7 steps to
convert to a stronger image, 9 principles of every great leader, 4 tips to demonstrate authority
and style, 5 steps for building credibility, 6 unforgivable mistakes of a supervisor plus many
more tips that will help you excel.
Lessons Learned From Lousy Leaders
- Sometimes the best way to become an effective leader is to be clear on how not to lead.
Develop your leadership skills through this workshop by first identifying the practices of lousy
leaders and the consequences their styles have on individual and organizational
performance. Through use of a practical leadership model, you will quickly determine why
those deemed "lousy" at leadership stay stuck in operating from the lowest and most basic
level of leadership. By learning, acquiring, and consistently practicing the principles found in
higher leadership levels, you'll effectively develop the leader within you and become
successful in leading others.
Personal Performance:
Time Management: Managing Multiple Priorities and Getting Things Done
- Get where you want to be in your professional and personal life by identifying what matters
most and developing a plan to get you there. Learn how to use a time management day-
planner tool that will guide you in managing priorities and getting things done.
- In today’s work environment, managing projects is a must. This course will help you do it
successfully by focusing on the basic principles of project management, including the four
phases of every project, the three parameters of successful project management, controlling
work in progress, tips for making adjustments without going off-track, and bringing the project
to a successful conclusion.
From Stressed to Zest: Finding Joy in the Game of Life
- Have a case of the "lack ofs?" Lack of energy, lack of enthusiasm, lack of motivation, lack of
productivity . . . you get the idea. Discover the simple, yet highly effective, 3-step secrets for
confronting the stressors that zap the zest from your work and home life and begin to develop
a personal plan for re-energizing yourself.
- Master the art of successful communication through techniques that will emphasize impact.
Through personal presentation, verbal phrases, nonverbal communication, and written
documents, learn how to effectively get your message across.
- We all have some people we must communicate with even though we find it difficult in doing
so. Learn why they behave the way they do, and what you can do about it, to make your next
encounter with them more effective and less stressful.
- Conquer your fear of public speaking by developing and delivering organized presentations
that capture and maintain audience interest and get your point across with powerful impact.
| Cindy Aronson Training Topics: Workshops, Seminars, Keynotes |
 |
| |
 |
| |
 |
| |
 |
| |
 |
| We understand the importance of offering training specific to your organization's needs. All workshops can be custom-fit to address the topics important to your team. |
| CINDY ARONSON TRAINING MEMBER NATIONAL SPEAKERS ASSOCIATION 3581 Mary Ellen Drive Bemus Point, New York 14712 Telephone: 716.386.3321 Email:cindy@cindyaronson.com |