Cindy Aronson Training
TRAINING TOPICS FOR 2011:
Management Workshops:


  • MANAGING THE GENERATION MIX IN THE WORKPLACE (6 hours)
    No doubt about it-the newest diversity issue in the workplace is age. Many organizations have
    finally figured out how to recruit young talent only to watch them collide with seasoned employees
    over issues like work ethic, respect for authority, dress code and more. In this workshop you’ll
    learn about 4 distinct generations including their demographics, events that shaped their lives,
    predominant traits, work styles, and key messages to keep in mind when recruiting, developing,
    and motivating these members of your workforce.  

  • THE NEW SUPERVISOR (6 hour workshop)
    Smooth the critical adjustment period as a freshly promoted supervisor with the skills you’ll need
    to demonstrate authority, delegate effectively, show leadership ability, and use problem-solving
    techniques.

  • DEVELOPING THE LEADER WITHIN YOU (6 hour workshop)
    Based on the best-selling book by John Maxwell, this workshop focuses on leadership as
    influence and defines five levels of leadership that can be acquired, developed, and applied in
    individual’s lives – and the life of their organization.

  • WOMEN OF IMPACT (3 hour workshop)
    2010 was a historic year for women, as they crossed the 50% threshold to represent the new
    majority of the American workforce.  Combine that with their purchasing power clout (many
    estimate women control 80% of the nation's purchasing decisions) and their achievement as the
    majority of the nation's university graduates, and it is clear to see the significant impact women
    have on today's world.  Through  this workshop, you'll learn to better understand and engage the
    perspective, insight, and wisdom of women to create greater success for your team and your
    organization.

Customer Service Workshops:  

  • SUPERIOR CUSTOMER SERVICE SERIES:
  • Session 1: HOW DO THEY DO THAT? Discovering Superior Service  (3 hours)
    Learn what great companies do that make them great.  Companies like Disney, Nordstrom’
    s, and Southwest Airlines are recognized leaders in wowing their customers over and
    over.  You’ve probably been wowed by them yourself.  How do they get everyone on their
    team to deliver consistent Superior Service?  Discover the simple yet effective secrets
    that will set you on the path of delivering service in the same way -- and leave your
    customers saying, “WOW!”
  • Session 2: HOW CAN WE DO THAT? Delivering Superior Service (3 hours)                        
    How do you bring the magic of Superior Service to your business?  Learn how in session
    two of this 3-part series.  Identify the ingredients that make sense in your business -- like
    what your customers want and need and how they view the way you do, or don’t, meet
    their needs.  You’ll learn how to communicate Superior Service on the phone, in-person,
    and in every way you have contact with your customers.
  • Session 3: HOW CAN I TURN THIS SITUATION AROUND?  Handling Difficult Customer
    Encounters (3 hours)          
    An angry customer, a co-worker’s bad attitude, an unfortunate mistake . . . just a few of the
    difficult encounters you sometimes find yourself in.  How do you deliver Superior Service
    now?  Learn 10 steps for turning especially difficult situations into successful outcomes
    that will have your customers saying, “WOW, you handled that well!”

  • CREATING A CULTURE OF EXCELLENCE EVERYDAY FOR EVERY CUSTOMER (6 hours)
    In today’s marketplace, your customers have more options than ever to take their business
    elsewhere – which is why it is more critical than ever for every member of your team to be
    committed to delivering service excellence every day for every customer.  Discover what it takes
    to attract and retain long-term, loyal customers who repeat business with you and refer others to
    you.  This one-day workshop helps your team define what service excellence is while learning
    specific tools and techniques for immediately engaging in superior service back in the workplace.

  • DISCOVERING W.H.A.T. Leads to Always - HCAHPS  for Hospitals (3 hours)
    Our service excellence workshop is designed especially for hospitals in the age of HCAHPS.  It
    will encourage your best team members to stay on track and keep the momentum of excellence
    going, while re-engaging the dedication of those who may be disconnected from their commitment
    and purpose. It helps to create a more positive patient experience in the areas assessed by the
    HCAHPS survey.  Learn more.

Communication Workshops:

  • COMMUNICATE LIKE A PRO (3 hours)
    Master the art of successful communication through techniques that will emphasize impact.  
    Through personal presentation, verbal phrases, nonverbal communication, and written documents,
    learn how to effectively get your message across.

  • WORKING WITH YOU IS KILLING ME: DEALING WITH DIFFICULT PEOPLE AND
    CHALLENGING SITUATIONS AT WORK   (3 hours)
    Poorly managed conflict and problems causes everyone to suffer – and can often leave us feeling
    emotionally hostage in our own workplace. In this workshop, you’ll discover clear and practical
    solutions for resolving conflict and problem situations by controlling your own response, better
    understanding the behaviors of others, and ensuring the messages you communicate help to
    resolve conflict rather than escalate it.

  • PRESENTING A POWERFUL PROFESSIONAL IMAGE (3 hours)
    Good office manners are a must in your career.  The ability to handle one’s self professionally often
    outweighs even technical skills.  Give yourself the competitive edge in your career by knowing


Personal Enrichment Workshops:

  • THRIVING THROUGH CHANGE (3 hours)
    While many people react to workplace change by fearing it, fighting it, or attempting to survive it,
    this dynamic workshop will help you respond to change by thriving through it.  You’ll discover the
    impact change has on you and the 4 choices you have for responding to it.  Get inspired with real
    life stories and examples of people who have thrived through change by letting go of their fear of it
    and, instead, tapped into the new opportunities and benefits brought on by it.

  • GETTING THINGS DONE WITH EFFECTIVE TIME MANAGEMENT (4 hours)
    Get where you want to be in your professional and personal life by identifying what matters most
    and developing a plan to get you there.  Learn how to gain control over the events in your day
    through successful planning, how to assign value and order to events with successful prioritizing
    and how to adopt the use of time management tools that will guide you in the process of managing
    priorities and getting things done.  You’ll also discover the time robbers that steal your valuable
    time and how you can guard yourself against them.

  • PROJECT MANAGEMENT (4 hours)
    In today’s work environment, managing projects is a must.  This course will help you do it
    successfully by focusing on the basic principles of project management, including the four phases
    of every project, the three parameters of successful project management, controlling work in
    progress, tips for making adjustments without going off-track, and bringing the project to a
    successful conclusion.

  • FROM STRESSED TO ZEST: RE-ENERGIZING YOURSELF AND YOUR TEAM (3 hours)
    Discover which work/life stressors create the most negative impact on individuals using a tool
    recognized by health experts as an accurate gauge for determining personal stress levels; learn
    how these stressors impact your physical, emotional, intellectual, and spiritual health and what you
    can do about them before they become toxic to your professional and personal life.

  • RECHARGE! – A C Jane© Workshop for Women  (3 hours)
    Designed especially for the challenges typically faced by women today, the RECHARGE! Workshop
    helps participants to:
  • Be Inspired -- Connect to stories of real women who thrive despite (or because of) tough
    times and challenging circumstances.
  • Be Informed -- Learn why, for the first time in history, women are in a power seat in today’s
    world.  Discover how women are using this pivotal position to become leaders of positive
    change in both their professional and personal lives.
  • Be Incredible -- Discover, plan and act on highly effective habits proven to create a greater
    work/life experience.  

Copyright ©  2011 Cindy Aronson Training  All rights reserved.
We can custom fit
our workshops
to address your
unique needs.

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Some courses can be
designed to fit the
time frame you and your
team have available.

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