Cindy Aronson Training
TRAINING TOPICS FOR 2010:
Corporate Training, Seminars, & Keynotes
The Leadership Development Training Series:
  • This training series has become our most popular offering.  Many organizations have offered the series
    multiple times because of the positive feedback it generates among their team.  The full series,
    recommended for optimal success, includes ten 3-hour sessions, followed by a 30-minute personal
    coaching session for each participant.  The series can also be modified to the specific needs of the
    organization and each session can act as a stand-alone workshop.  See full program outline.


Management Workshops:

  • MANAGING THE GENERATION MIX IN THE WORKPLACE (6 hours)
    No doubt about it-the newest diversity issue in the workplace is age. Many organizations have finally
    figured out how to recruit young talent only to watch them collide with seasoned employees over issues
    like work ethic, respect for authority, dress code and more. In this workshop you’ll learn about 4 distinct
    generations including their demographics, events that shaped their lives, predominant traits, work styles,
    and key messages to keep in mind when recruiting, developing, and motivating these members of your
    workforce.  

  • THE NEW SUPERVISOR (3 hours)
    Smooth the critical adjustment period as a freshly promoted supervisor with the skills you’ll need to
    demonstrate authority, delegate effectively, show leadership ability, and use problem-solving
    techniques.

  • EXCELLING AS A SUPERVISOR (3 hours; can be extended to a full-day workshop of 6 hours)
    This course will develop the supervisory skills of supervisors and managers in areas such as boosting
    worker productivity, enthusiasm and commitment through leadership and motivation, modeling desired
    behaviors in the workplace and cultivating productive supervisor/employee relationships that strengthen
    the overall team.  You’ll learn the 7 steps to convert to a stronger image, 9 principles of every great
    leader, 4 tips to demonstrate authority and style, 5 steps for building credibility, 6 unforgivable mistakes
    of a supervisor plus many more tips that will help you excel.

  • DEVELOPING THE LEADER WITHIN YOU (3 hours; can be extended to a full-day of 6 hours)
    Based on the best-selling book by John Maxwell, this workshop focuses on leadership as influence and
    defines five levels of leadership that can be acquired, developed, and applied in individual’s lives –
    and the life of their organization.


    Customer Service Workshops:  

  • SUPERIOR CUSTOMER SERVICE SERIES:
  • Session 1: HOW DO THEY DO THAT? Discovering Superior Service  (3 hours)
    Learn what great companies do that make them great.  Companies like Disney, Nordstrom’s,
    and Southwest Airlines are recognized leaders in wowing their customers over and over.  You’
    ve probably been wowed by them yourself.  How do they get everyone on their team to deliver
    consistent Superior Service?  Discover the simple yet effective secrets that will set you on the
    path of delivering service in the same way -- and leave your customers saying, “WOW!”
  • Session 2: HOW CAN WE DO THAT? Delivering Superior Service (3 hours)                        
    How do you bring the magic of Superior Service to your business?  Learn how in session two of
    this 3-part series.  Identify the ingredients that make sense in your business -- like what your
    customers want and need and how they view the way you do, or don’t, meet their needs.  You’ll
    learn how to communicate Superior Service on the phone, in-person, and in every way you
    have contact with your customers.
  • Session 3: HOW CAN I TURN THIS SITUATION AROUND?  Handling Difficult Customer
    Encounters (3 hours)          
    An angry customer, a co-worker’s bad attitude, an unfortunate mistake . . . just a few of the
    difficult encounters you sometimes find yourself in.  How do you deliver Superior Service
    now?  Learn 10 steps for turning especially difficult situations into successful outcomes that
    will have your customers saying, “WOW, you handled that well!”

  • CREATING A CULTURE OF EXCELLENCE EVERYDAY FOR EVERY CUSTOMER (6 hours)
    In today’s marketplace, your customers have more options than ever to take their business elsewhere –
    which is why it is more critical than ever for every member of your team to be committed to delivering
    service excellence every day for every customer.  Discover what it takes to attract and retain long-term,
    loyal customers who repeat business with you and refer others to you.  This one-day workshop helps your
    team define what service excellence is while learning specific tools and techniques for immediately
    engaging in superior service back in the workplace.


Communication Workshops:

  • COMMUNICATE LIKE A PRO (3 hours)
    Master the art of successful communication through techniques that will emphasize impact.  Through
    personal presentation, verbal phrases, nonverbal communication, and written documents, learn how to
    effectively get your message across.

  • WORKING WITH YOU IS KILLING ME: MANAGING EMOTIONAL CONFLICT AT WORK
    (3 hours)
    Poorly managed conflict and problems causes everyone to suffer – and can often leave us feeling
    emotionally hostage in our own workplace. In this workshop, you’ll discover clear and practical solutions
    for resolving conflict and problem situations by controlling your own response, better understanding the
    behaviors of others, and ensuring the messages you communicate help to resolve conflict rather than
    escalate it.

  • PRESENTING A POWERFUL PROFESSIONAL IMAGE (3 hours)
    Good office manners are a must in your career.  The ability to handle one’s self professionally often
    outweighs even technical skills.  Give yourself the competitive edge in your career by knowing


Personal Enrichment Workshops:

  • THRIVING THROUGH CHANGE (3 hours)
    While many people react to workplace change by fearing it, fighting it, or attempting to survive it, this
    dynamic workshop will help you respond to change by thriving through it.  You’ll discover the impact
    change has on you and the 4 choices you have for responding to it.  Get inspired with real life stories
    and examples of people who have thrived through change by letting go of their fear of it and, instead,
    tapped into the new opportunities and benefits brought on by it.

  • GETTING THINGS DONE THROUGH TIME MANAGEMENT (4 hours)
    Get where you want to be in your professional and personal life by identifying what matters most and
    developing a plan to get you there.  Learn how to gain control over the events in your day through
    successful planning, how to assign value and order to events with successful prioritizing and how to
    adopt the use of time management tools that will guide you in the process of managing priorities and
    getting things done.  You’ll also discover the time robbers that steal your valuable time and how you
    can guard yourself against them.

  • PROJECT MANAGEMENT (4 hours)
    In today’s work environment, managing projects is a must.  This course will help you do it successfully
    by focusing on the basic principles of project management, including the four phases of every project,
    the three parameters of successful project management, controlling work in progress, tips for making
    adjustments without going off-track, and bringing the project to a successful conclusion.

  • 12 HABITS OF STRESS-LESS LIVING (3 hours)
    Ever notice how some people sail through situations that make others frenzied and stressed out?  Learn
    how they do it through this energizing workshop that shares the top tips and best habits for managing –
    and even overcoming-- the stress of work and home.

  • FROM STRESSED TO ZEST: RE-ENERGIZING YOURSELF (3 hours)
    Discover which work/life stressors create the most negative impact on individuals using a tool
    recognized by health experts as an accurate gauge for determining personal stress levels; learn how
    these stressors impact your physical, emotional, intellectual, and spiritual health and what you can do
    about them before they become toxic to your professional and personal life.

Copyright ©  2009 Cindy Aronson Training  All rights reserved.
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We work hard to
ensure our training
topics meet the specific
needs of your
organization
and your team.

Topic titles, and their
content outlines, can
always be refined to  
ensure our training
programs focus on the
priorities of your
business and that
curriculum is custom
designed to address
your unique needs.

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