Cindy Aronson Training
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TRAINING TOPICS FOR 2011:
Management Workshops:
finally figured out how to recruit young talent only to watch them collide with seasoned employees over issues like work ethic, respect for authority, dress code and more. In this workshop you’ll learn about 4 distinct generations including their demographics, events that shaped their lives, predominant traits, work styles, and key messages to keep in mind when recruiting, developing, and motivating these members of your workforce.
to demonstrate authority, delegate effectively, show leadership ability, and use problem-solving techniques.
influence and defines five levels of leadership that can be acquired, developed, and applied in individual’s lives – and the life of their organization.
majority of the American workforce. Combine that with their purchasing power clout (many estimate women control 80% of the nation's purchasing decisions) and their achievement as the majority of the nation's university graduates, and it is clear to see the significant impact women have on today's world. Through this workshop, you'll learn to better understand and engage the perspective, insight, and wisdom of women to create greater success for your team and your organization.
s, and Southwest Airlines are recognized leaders in wowing their customers over and over. You’ve probably been wowed by them yourself. How do they get everyone on their team to deliver consistent Superior Service? Discover the simple yet effective secrets that will set you on the path of delivering service in the same way -- and leave your customers saying, “WOW!”
two of this 3-part series. Identify the ingredients that make sense in your business -- like what your customers want and need and how they view the way you do, or don’t, meet their needs. You’ll learn how to communicate Superior Service on the phone, in-person, and in every way you have contact with your customers.
difficult encounters you sometimes find yourself in. How do you deliver Superior Service now? Learn 10 steps for turning especially difficult situations into successful outcomes that will have your customers saying, “WOW, you handled that well!”
elsewhere – which is why it is more critical than ever for every member of your team to be committed to delivering service excellence every day for every customer. Discover what it takes to attract and retain long-term, loyal customers who repeat business with you and refer others to you. This one-day workshop helps your team define what service excellence is while learning specific tools and techniques for immediately engaging in superior service back in the workplace.
will encourage your best team members to stay on track and keep the momentum of excellence going, while re-engaging the dedication of those who may be disconnected from their commitment and purpose. It helps to create a more positive patient experience in the areas assessed by the HCAHPS survey. Learn more.
Through personal presentation, verbal phrases, nonverbal communication, and written documents, learn how to effectively get your message across.
emotionally hostage in our own workplace. In this workshop, you’ll discover clear and practical solutions for resolving conflict and problem situations by controlling your own response, better understanding the behaviors of others, and ensuring the messages you communicate help to resolve conflict rather than escalate it.
outweighs even technical skills. Give yourself the competitive edge in your career by knowing
this dynamic workshop will help you respond to change by thriving through it. You’ll discover the impact change has on you and the 4 choices you have for responding to it. Get inspired with real life stories and examples of people who have thrived through change by letting go of their fear of it and, instead, tapped into the new opportunities and benefits brought on by it.
and developing a plan to get you there. Learn how to gain control over the events in your day through successful planning, how to assign value and order to events with successful prioritizing and how to adopt the use of time management tools that will guide you in the process of managing priorities and getting things done. You’ll also discover the time robbers that steal your valuable time and how you can guard yourself against them.
successfully by focusing on the basic principles of project management, including the four phases of every project, the three parameters of successful project management, controlling work in progress, tips for making adjustments without going off-track, and bringing the project to a successful conclusion.
recognized by health experts as an accurate gauge for determining personal stress levels; learn how these stressors impact your physical, emotional, intellectual, and spiritual health and what you can do about them before they become toxic to your professional and personal life.
helps participants to:
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Copyright © 2011 Cindy Aronson Training All rights reserved. |
| We can custom fit our workshops to address your unique needs. ------------------- Some courses can be designed to fit the time frame you and your team have available. -------------------- |
Engage the Talent of Your Team Through Our Workplace Training, Seminars & Keynotes