Cindy Aronson Training
SERVICE EXCELLENCE TOPICS FOR 2010:
Corporate Training, Seminars, & Keynotes

Customer Service Excellence Workshops:  

  • SUPERIOR CUSTOMER SERVICE SERIES:
  • Session 1: HOW DO THEY DO THAT? Discovering Superior Service  (3 hours)
    Learn what great companies do that make them great.  Companies like Disney, Nordstrom’s,
    and Southwest Airlines are recognized leaders in wowing their customers over and over.  You’
    ve probably been wowed by them yourself.  How do they get everyone on their team to deliver
    consistent Superior Service?  Discover the simple yet effective secrets that will set you on the
    path of delivering service in the same way -- and leave your customers saying, “WOW!”
  • Session 2: HOW CAN WE DO THAT? Delivering Superior Service (3 hours)                        
    How do you bring the magic of Superior Service to your business?  Learn how in session two of
    this 3-part series.  Identify the ingredients that make sense in your business -- like what your
    customers want and need and how they view the way you do, or don’t, meet their needs.  You’ll
    learn how to communicate Superior Service on the phone, in-person, and in every way you
    have contact with your customers.
  • Session 3: HOW CAN I TURN THIS SITUATION AROUND?  Handling Difficult Customer
    Encounters (3 hours)          
    An angry customer, a co-worker’s bad attitude, an unfortunate mistake . . . just a few of the
    difficult encounters you sometimes find yourself in.  How do you deliver Superior Service
    now?  Learn 10 steps for turning especially difficult situations into successful outcomes that
    will have your customers saying, “WOW, you handled that well!”

  • CREATING A CULTURE OF EXCELLENCE EVERYDAY FOR EVERY CUSTOMER (6 hours)
    In today’s marketplace, your customers have more options than ever to take their business elsewhere –
    which is why it is more critical than ever for every member of your team to be committed to delivering
    service excellence every day for every customer.  Discover what it takes to attract and retain long-term,
    loyal customers who repeat business with you and refer others to you.  This one-day workshop helps your
    team define what service excellence is while learning specific tools and techniques for immediately
    engaging in superior service back in the workplace.

Copyright ©  2009 Cindy Aronson Training  All rights reserved.
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We work hard to
ensure our training
topics meet the specific
needs of your
organization
and your team.

Topic titles, and their
content outlines, can
always be refined to  
ensure our training
programs focus on the
priorities of your
business and that
curriculum is custom
designed to address
your unique needs.

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