Session 1: How I Impact My Organization (3 hours)
- Define what organizational excellence is and how you can deliver it to your team
- Understand the two sides of superior service
- Self-assessment: Rate your current ability to deliver excellence
- Discover how organizational excellence benefits you and the entire team
- Better understand your customers: who you serve and the impact you have
- Benchmark where you and your team are now with service excellence and develop goals for
improvement
- Define current challenges/obstacles to leadership and organizational excellence
Session 2: Dealing With Team Conflict and Challenging Situations (3 hours)
- Discover the influence and choices you have in overcoming conflict and workplace challenges
- Recognize how we benefit from identifying challenges and overcoming them
- Understand the impact toxic behaviors have on you and your organization
- Learn to take control of your own reactions & bring the right attitude to work
- Discover how to unhook from emotional traps with these 4 practical steps
- Select the right business tool to turn emotional encounters into professional ones
- Identify your own communication/behavior style and those of people you find difficult
- Learn how to successfully interact with and manage different types of people
Session 3: Leading a Team That Gets Results (3 hours)
- Identify the characteristics of great and lousy leadership and the impact these styles have on the team
- Understand the power of leadership influence
- Learn the “5 Levels of Leadership” model and how its application can develop a powerful leader within
you
- Apply the ‘5 Levels of Leadership’ model to best/worst leaders you know and discover which levels of
leadership they use
- Discover ‘Situational Leadership’ and how to assess your team’s motivation and maturity
- Learn how to adapt your leadership style to the needs of your team members and situations
- Discover an effective method for knowing when to grant your team more decision-making/problem-
solving authority
- Recognize the right time to direct, coach, support or delegate.
Session 4: Create a Motivated Team Through Relationship Building (3 hours)
- Understand workplace motivation and the myths that often frustrate leaders
- Learn the #1 method for successfully motivating your team
- Discover and adopt the best-practices of workplace motivation
- Identify the top 6 things every employee wants from their leader that often creates a motivated
workplace
- Discover the top 10 motivational tips that inspire team members to want to perform at their peak
- Assess how well you know your team and engage their external motivators at work
- Learn the key ingredients for planning effective rewards and incentives
- Discover how to use both positive and negative reinforcement for optimal performance
Session 5: Managing the Generation Mix in the Workplace (3 hours)
- Identify the challenges of age diversity in your organization and discover why managing the generation
mix matters
- Improve your understanding of the four distinct generations at work by defining their typical influences,
communication styles, core values, and how they view others
- Learn to use today’s digital and social media tools to communicate with your team and improve
organization effectiveness
- Understand typical work ethics, work behaviors, and work values by generation
- Discover tools and tips to assist in recruiting, producing results, and retaining employees of each
generation
Session 6: Communicating Like a Pro (3 hours)
- Understand the communication process and what can help or hurt successful communication
- Discover the 3 ingredients of communication and how to use them for powerful, effective
communication
- Learn how to communicate effectively before saying a word
- Learn how perceptions impact communication and discover tips to improve others’ perception of you
- Understand the power of listening to ensure you are effectively using this critical leadership skill
- Discover key tools for communicating with impact (using charts, data, color, layout, communication
mediums, etc.)
Session 7: Conducting Effective Meetings and Presentations (3 hours)
- Learn to prepare and deliver a well-organized meeting or presentation
- Discover how to conduct meetings with a purpose – what to do before, during, and after meetings to
ensure they are worthwhile
- Learn how to minimize the fear and anxiety often brought on by public speaking
- Learn and apply 8 steps for a successful presentation
- Discover top tips to grab your audiences’ attention – and keep it – throughout your presentation
- Learn how to design your visuals for maximum impact
- Practice your stand-up skills using the ‘It Method’
Session 8: Getting Things Done With Time Management (3 hours)
- Understand the #1 key to managing your time and making effective use of it
- Get motivated to make the most effective use of your time
- Learn and apply four simple steps for highest personal productivity
- Learn how to successfully control events, plan your day (and beyond), prioritize, and minimize time
robbers such as procrastination, interruptions, and the constant paper flow
- Discover a fail-proof process for getting better organized/focused and successfully accomplishing tasks
on time
Session 9: From Stressed to Zest: Re-energizing Yourself and Your Team (3 hours)
- Discover the causes of stress and the impact it has on you, your team, and your organization
- Learn the choices you have for managing stress and using your stress for greater effectiveness
- Discover and adopt 12 habits proven to lower the impact of stress
- Learn 9 ways to add energy to your life
- Get inspired by the wisdom of others – learn what highly productive people do to keep stress in
perspective & thrive through it
Session 10: Helping Others to Be Successful (3 hours)
- Apply critical thinking skills to the lessons learned during the Leadership Development Series
- Discover your learning style and that of others on your team and the best way to create a learning
environment at work
- Know what to expect from adult learners and what motivates them to learn
- Discover the #1 way to get your team to retain 90% of what you teach them
- Learn the difference between an effective coach and mentor – and which to be for your people
Personal Coaching:
- The Leadership Development Training Series is designed to include 30 minutes of personal coaching
per participant conducted on-site at the workplace following session 10 of the training series.
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